We’ve got an awesome crew of in-house drivers who make over 200 deliveries a day look easy — rain, shine, or rush hour. They know your shop, your schedule, and your parts like pros, and they hustle to get everything where it needs to be, fast and reliably.

And when we need a little backup, we call in a third party delivery partner that fits right in like one of our own. No delays, no drama — just the same great service you expect from Phil Long Ford of Motor City Parts.

We know returns aren’t the highlight of your day — so we’ve made the process as easy and transparent as possible. Whether it’s a wrong part, a damaged box, or a core you forgot was sitting on the shelf, we’ve got clear timelines and tools to help you stay ahead.

TRACK MY ORDER

Returns shouldn’t be a mystery. With our customer portal and delivery tools, you’ll always know what’s eligible, what’s pending, and what’s already been credited — no guesswork, no paper trails, just smooth sailing.

We get it — change can be annoying. But trust us, switching to electronic returns is one of those upgrades you’ll actually like. 

Ford returns are now fully digital (yep, no more handwritten slips), and it’s all powered by Elite EXTRA and our easy-to-use customer portal. 

Why you’ll love it:

• • Real-time delivery tracking — know exactly when your parts are arriving
  • Photo proof of delivery — no more “he said, she said”
  • Electronic returns & credits — faster processing, fewer headaches
  • Print your own invoices & credit memos — anytime, anywhere
  • Track unreturned cores — stay ahead of the game
  • And more!

No more guessing games, no more lost paperwork — just smooth, transparent service that puts you in control. It’s not us being picky; it’s us making your life easier. 

*Kia, Hyundai, and Toyota returns will continue as usual according to their policies