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Phil Long Ford of Motor City Logo
Delivery
Warranty
Returns
Pay Types
Other

Delivery

You can track order status, deliveries and much more on our Elite Extra Customer Portal!

Customer Portal
  • Alamosa
  • Buena Vista
  • Black Forest
  • Calhan
  • Canyon City
  • Castle Rock
  • Colorado Springs
  • Divide
  • Falcon
  • Fountain
  • La Junta
  • Lamar
  • Las Animas
  • Monument
  • Peyton
  • Pueblo
  • Pueblo West
  • Rocky Ford
  • Salida
  • Walsenburg
  • Woodland Park
  • Mechanical Shops-$15 per invoice
  • Collision-$15 minimum per invoice, or 5% of invoice, whichever is higher
  • Powertrain-$100 (includes delivery and core pick up)

No delivery fees on invoices under $50--cause we're not jerks

Lamar now has no delivery fees!

  • Lamar route: Tuesday & Thursday
  • Alamosa Route: Monday Wednesday Friday
  • La Junta and Canyon City are now daily!

The cut off time for orders going on the truck is 3pm the evening before as our driver leaves very early.

We offer local hotshots through DoorDash, Uber Eats, Walmart, Go Local and other 3rd party drivers if we don’t have one of our in house drivers available.

Yes we will UPS parts out to anywhere in the country. We only charge you the freight.

Yes just contact one of our wholesale salesmen and we can find a solution!

Yes we can send a liftgate upon request. An additional fee may apply for out of town deliveries.

Warranty

“OTC” stands for Over-The-Counter.

It’s when an outside repair shop buys a genuine Ford part, installs it, and later that part fails. Any Ford dealership can submit a warranty claim to Ford on your behalf — you don’t have to be a dealership to get the coverage.

  • Gas engines & transmissions:

    3 years / Unlimited mileage

  • Diesel engines & all other Ford parts*:

    2 years / Unlimited mileage

  • Standard rate: $75/hr
  • Powertrain claims: Dealer warranty rate (only if proper documentation is included) @ Ford warranty times.

Important: Ford will only pay labor at the lower of either your shop’s posted rate or Ford’s published rate.

Also, diagnostic time is NOT covered under warranty.

800-392-7946

You’ll need this for a powertrain case number & authorization code when submitting those claims.

  • Completed warranty request form

  • Original invoice # (or scanned invoice if part came from a different Ford dealer)

  • New invoice # for the replacement part

  • VIN of the vehicle

  • Labor RO(s): The original and new repair orders showing when the part was installed and later replaced (if you're requesting labor)

  • Powertrain claims: Must include authorization code & case # from the Powertrain Assistance Center

OTC Warranty Request Form thumbnail

DOWLOAD PDF

  • Parts-only claim: Usually 1–2 weeks (as long as all paperwork is good to go)
  • Claims with labor: Can take 3–4 weeks, depending on Ford’s processing time

Returns

We try to avoid it whenever possible, but sometimes we do charge a restocking fee — especially for slow-moving or special-order parts that are hard to resell. We’ll always be transparent and let you know up front if it applies.

Some stuff just can’t come back — here’s what’s non-returnable:

• Special-order parts (unless they show up damaged or boxed wrong)

• Glass --- ALWAYS once delivered!--so please inspect it when it arrives!

• Electrical parts like modules, harnesses, wiring assemblies, etc.

Easy:

• If you order through RepairLink, CollisionLink, or OpsTrax, we’ll add a note that it’s special order & non-returnable

• If you order by phone, our sales team will tell you directly.

  • New(non-spec) or wrong parts: 30 days
  • Damaged parts: 20 days
  • Cores: 180 days (Clusters/Radio/Audio components: 30 days)
  • Warranty returns: Based on the original sale date (typically 2–3 years — we’ll help you verify it)

Let us know right away, especially for body panels or sheet metal. We’ll jump on it and help get it sorted.

You can track everything through the Elite Extra Customer Portal.

Just go to the “Returns History” tab — you'll see updates like:

• Authorized for Pickup

• Verified Condition

• Credit Issued

We also add notes if there are any issues or delays.

Once your credits have been written, you can view them anytime in your customer portal.

Here’s how:

  • Click the crossed arrows icon ( ) — that’s your Credit Memo Orders
  • Then click the paper with writing icon ( ) to view the proof of credit

This usually happens when the part is outside of the return window — but there could be other reasons too.

Best move? Reach out to your salesman, and they’ll help figure it out fast.

No problem — just contact your salesman. They can manually enter the return and look into what’s going on behind the scenes.

Pay Types

We keep it simple:

OEC Pay – You can pay online with a credit card or bank account and be able to track all invoices and credits right from your RepairLink account https://oeconnection.com/products/payments/

Charge Accounts – Just fill out our credit application to get set up

Checks- no personal checks

Credit Card- we accept all major credit cards

• Sunbit- RETAIL CUSTOMERS ONLY – we've partnered with Sunbit payments for our retail customers – this means now you can break up your payments to pay over time if you'd like!

QFC/FFC/Ford Fleet Care- lots of names, 1 monthly statement for all parts and service invoices from any Ford dealership in the country -- need QFC ID card & # as well as a proper PO# (and the name of the person picking up if W/C)

Nope. Just fill out our quick credit app and you’re good to go. No 47-page contracts, no fine print that requires a magnifying glass.

Download Appllication (PDF)

If you're due a refund, we’ll mail a check — but you’ll get it faster if you paid through OEC.

(Electronic = less waiting, more doing.)

Good question! FFN (Ford Fleet Network) points are now part of something new called PLR – Parts Loyalty Rewards.

It’s Ford’s way of rewarding fleets that buy Ford parts. You’ll earn back based on your purchases (biannually), once you’re signed up through Ford Pro.

Yes we accept FordPass points! -- we just need the email, VIN#, or Ford Pass ID#, ask your salesman for more help!

Yep! Just log into your OEC Pay portal, head to your settings, and you can change your card or bank info anytime.

Other

Welcome aboard!

Just reach out to one of our wholesale sales reps and they’ll get your account set up in a flash — no stress, no long forms.

Definitely order online. Here’s why:

  • It’s way faster than waiting on hold
  • You’ll often get extra discounts on select parts
  • It’s easier to quote jobs or deal with insurance — we sometimes come within $20 of aftermarket prices, or even beat them
  • You’ll save time not going back and forth on availability

There are 30,000+ parts in the discount system (seriously), and there’s no rhyme or reason to which ones are included — so your best bet?

Just place all your orders through the portal. You’ll get the best pricing possible without having to dig.

Still prefer talking to someone?

No problem — place your order online, then give your salesperson a quick call to review the details together!

January 21-February 28, 2026 is the window to claim Q4 rewards. To claim just login to your PSN account and hit that big green "Claim" button at the top of your screen! --If you don't already have a PSN reward card, one will automatically be mailed to your shop within 4-6 weeks when you claim for the first time.

Reprogramming with Ford IDS 

With the right Ford IDS subscription, modules can be reprogrammed, but sometimes navigation may get wiped in the process.

Skip the Headache

If that happens, no stress. We can fix it but only dealerships have that access through Ford’s Hotline. Or better yet — just bring your vehicle to us from the start and we’ll handle the programming to make it easy.

If you’re wondering about fleet perks, jump over to our Fleet & FIN info section — but as a quick cheat sheet:

• 5+ vehicles? You qualify for some parts/service perks

• 15+ vehicles? Even more perks (like extended warranties and special vehicle financing!)

• 50+ vehicles? You’re probably big-time — we’ll connect you with a Ford Fleet Rep — ask Kalvin for more info!