DELIVERIES
We’ve got an awesome crew of in-house drivers who make over 200 deliveries a day look easy — rain, shine, or rush hour. They know your shop, your schedule, and your parts like pros, and they hustle to get everything where it needs to be, fast and reliably.
And when we need a little backup, we call in a third party delivery partner that fits right in like one of our own. No delays, no drama — just the same great service you expect from Phil Long Ford of Motor City Parts.
We know returns aren’t the highlight of your day — so we’ve made the process as easy and transparent as possible. Whether it’s a wrong part, a damaged box, or a core you forgot was sitting on the shelf, we’ve got clear timelines and tools to help you stay ahead.
Return windows at a glance:
Worried about ordering something non-returnable?
No stress — if you’re using RepairLink, CollisionLink, or OpsTrax, we’ll flag special order parts right away. Ordering by phone? Our team will give you the heads-up before you hang up.
Returns shouldn’t be a mystery. With our customer portal and delivery tools, you’ll always know what’s eligible, what’s pending, and what’s already been credited — no guesswork, no paper trails, just smooth sailing.
We get it — change can be annoying. But trust us, switching to electronic returns is one of those upgrades you’ll actually like.
Ford returns are now fully digital (yep, no more handwritten slips), and it’s all powered by Elite EXTRA and our easy-to-use customer portal.
Why you’ll love it:
- Real-time delivery tracking — know exactly when your parts are arriving
- Photo proof of delivery — no more “he said, she said”
- Electronic returns & credits — faster processing, fewer headaches
- Print your own invoices & credit memos — anytime, anywhere
- Track unreturned cores — stay ahead of the game
- And more!
No more guessing games, no more lost paperwork — just smooth, transparent service that puts you in control. It’s not us being picky; it’s us making your life easier.
*Kia, Hyundai, and Toyota returns will continue as usual according to their policies
The Usual Suspects
FLEET
- Online ordering platform for all makes and models
- Free to use, no strings attached
- Your fleet’s pricing shows up automatically once your account is set up (contact Leilani @ (719) 963-5564 or Kalvin @ (719) 821-4962 to get set up if pricing isn't showing properly)
- Extra 5% off Ford & Motorcraft FAMS(Ford & Motorcraft Stars program) parts (64K+ part numbers) --stack with PLR rewards for extra savings
- VIN-based lookup & part diagrams + recall info built in + VIN attributes
- Ford backs it's parts with a 2-year unlimited mile warranty (3 years on non-diesel powertrain)*
- No hold times, no surprises, no hassle
*Note: Oil filters and other consumables (like wiper blades, filters, and brake pads) are not covered under warranty.
What type of FIN do you have?
Here’s the basics:
5+ vehicles
You’re eligible for a Parts & Service Only FIN.
15+ vehicles (or 5 new vehicles in the last 2 years)
You can get a “Real” FIN code — works for any make.
Plus, get a 5 yr / 100k mi commercial powertrain warranty on any vehicle you buy with your FIN (vs. standard 3 yr / 36k mi).
Just make sure you ask for it at the time of purchase!
50+ vehicles
Hit up your fleet rep for access to extra programs and perks.
Apply for a FIN code here: www.fordpro.com
You’ll need a FIN to sign up for a Ford Pro ID.
You need a Ford Pro ID to sign up to start earning PLR rewards
*When you set up an account for FordPro using your FIN, the system generates your Ford Pro User ID and a temporary password on the final page of enrollment.
Note: your login credentials will not work until one hour after sign-up.
(Formerly FFN & CPA — same idea, just a new name)
- Biannual rewards based on your year-over-year Ford parts purchases
- You’ll need a Ford Pro ID to sign up
- Yeah, enrollment’s a bit of a pain right now -the form’s quick, but the account takes a bit to activate
Need help? Hit up Kalvin @ (719) 821-4962 or kgriffith@phillong.com
- Use your rewards on Ford invoices — merch & special order stuff too
- Bonus: being in PLR makes you eligible for PPO (Private Powertrain Offer)
Want to use your points? Just hit up your salesman and they’ll take care of it.
$250 off transmission
$350 off gas engine
$500 off diesel engine
No forms. No quotes. Just make sure you ask for the PPO discount when placing the order
*Requires you to be enrolled in PLR (which requires Ford Pro ID)
Tired of juggling invoices from a bunch of different Ford dealers? Ford Fleet Care keeps it simple with one monthly statement that covers all parts and service invoices from any Ford dealership in the U.S. — yep, all of them!
- Separate accounts for different satellite locations
- Super short and painless application
- All you need as a FIN (Fleet Identification Number)
Want to get set up or learn more?
Reach out to Kalvin at (719) 821-4962 or kgriffith@phillong.com
We’ll knock out work on multiple vehicles at once and help you boost uptime while cutting costs. ---All we need is a flat paved surface!
Services include:
- Software updates
- Some recalls
- Routine maintenance
- We can't do tire changing YET, but we can do rotations UP TO AN F-250
- Other small stuff that keeps you rollin’
go to Phil Long Ford Pro Elite's website to schedule
- Unlimited vehicles (FordPass caps at 15)
- Subscriptrion is $20/mo per vehicle — even available for non-Fords w/ plug-in device
Plug in device (PID) at an additional charge of $130 one-time, or FREE with a 3-year Verizon contract (prices per vehicle) - GPS that can’t be turned off (hello, theft protection)
- Smart dashboard: recalls, oil life, tire pressure, mileage on modem enabled vehicles
- Remote lock, unlock, & start
Add Cameras
- Detect distracted driving, phone use, eating, more
- No audio recording — ever (cause we believe in safety --but also privacy)
- Flexible pricing on camera hardware: $10 per month or $300 one-time (prices per vehicle)
- Subscription from $30/month
- Geofencing & alerts → know when vehicles move after hours or leave the yard
- All makes, not just Fords → track recalls, service, and more
- $27–29/vehicle/month when bundled with telematics
- Shop tools → track parts, work orders, and inventory
- Fleet Start Inhibit → lock down vehicles outside business hours
- Unlimited accounts & sub-users under one manager login
- Smarter tracking. More control. Less downtime.
TRC/OASIS (Technical Resource Center) – Your all-in-one hub for training and support. Get access to FDRS/IDS training at discounted rates, plus OASIS for advanced vehicle information
- Full Ford tech access: repair manuals, diagrams, bulletins, training, etc.
- Same tools Ford techs use
- Self-paced online training for your techs (Free with subscription)
- Costs: $2,834.95/year --this price is for EXCLUSIVELY TRC/OASIS not anything else. Ask Kalvin for more info on deals and bundles.
VCM3 Hardware – The latest diagnostic tool from Rotunda. A one-time purchase with no annual fees.
Right now you can get 25% off on a VCM3 through the end of the year!
IDS/FJDS/FDRS Software Subscription (Integrated Diagnostic Software/Ford J2534 Diagnostic Software/Ford Diagnostic & Repair System) – One annual software plan that keeps your laptop or tablet connected to the VCM3, so you can quickly read and diagnose your vehicle’s computer. Gives you diagnostic coverage for all 1996 and newer Ford, Lincoln and Mercury vehicles
Ford Pro will send trainers to your shop for classroom + hands-on tech training. (On site training is more $$, but WAY more hands-on than Motorcraft University)
👉 Contact Kalvin @ 821-4962 or kgriffith@phillong.com for info.
Built for Fleets.
- Built just for commercial fleets—rocking a brand-new facility with tons of service bays and cutting‑edge gear to keep your business rolling.
- Over 40 certified technicians who know their stuff and get you back on the road fast.
- We’ll haul your service to you—our mobile fleet team covers the Front Range, including Colorado Springs, Pueblo, Denver, Fort Collins, Canon City, and Trinidad.
- We’ve got you covered no matter the ride—whether it's Ford, Chevy, GMC, Toyota, electric vehicles, even heavy-duty rigs—you name it, we service it.
- Running a fleet contract? We do that too. Get custom maintenance plans, priority scheduling, and uptime tracking—all smooth and straightforward.
- Emergency or roadside help when you’re down? 24/7 support available—with fast response times to get you moving again.
- Quick deets:
- Address: 4045 Sinton Rd, Colorado Springs, CO 80907
- Service Line: 719‑270‑1731
- Roadside Help: 719‑247‑2950
- Email: fordpro@phillong.com
Need more info or wanna schedule service head over to Pro-Elite's Site
INDEPENDENT REPAIR FACILITY
Online ordering, OEM Parts Made Easy (and Cheaper) — No Catch.
- Online ordering platform for all makes and models
- Free to use, no strings attached
- Your shop’s pricing shows up automatically once your account is set up (contact Leilani @ (719) 963-5564 or Kalvin @ (719) 821-4962 to get set up if pricing isn't showing properly)
- Extra 5% off Ford & Motorcraft FAMS(Ford & Motorcraft Stars program) parts (64K+ part numbers) --stack with PSN rebates for extra savings
- VIN-based lookup & part diagrams + recall info built in + VIN attributes
- Ford backs it's parts with a 2-year unlimited mile warranty (3 years on non-diesel powertrain)*
- No hold times, no surprises, no hassle
*Note: Oil filters and other consumables (like wiper blades, filters, and brake pads) are not covered under warranty.
Stick with OEM. Keep repairs clean. Save time. Earn money.
January 21 – February 28, 2026 Q4 claiming period opens soon! Or enroll now to start earning for Q1
🚗 Hey, quick heads-up...
If you're already buying Ford or Motorcraft parts, you should totally be in PSN. It’s free, super easy, and yeah—you actually get paid just for doing what you’re already doing.
💰 Quarterly rebates straight to a debit card
🛠️ Free training + tech tips (because why not?)
🎧 Discounts on SiriusXM, Identifix, and more
📈 The more you grow, the more you earn—rebates stack!
No catch. No fees. Just sign up once and let the rewards roll in.
*Only applicable to Fleets that are not in/cannot sign up for PLR.
Wanna Fix Fords Like a Pro?
TRC/OASIS is basically Ford’s secret weapon for techs. If you’re serious about repairs, this is the toolbox you want in your corner.
📚 Full access to Ford’s repair manuals, diagrams, specs, and TSBs
🎓 Includes self-paced online training for techs
🔧 Works great with VCM3—but you’ll need an IDS/FDRS subscription too
💸 It’s not cheap (~$2,800ish/year), but it’s the real deal for accurate diagnostics
If you’re tired of guessing and want to fix it right the first time, this is the move.
COLLISION
Online ordering, up to 11% off dealer cost* (yep, dealer cost, not list).— cheaper than we pay.
Online ordering, up to 11% off dealer cost* (yep, dealer cost, not list).— cheaper than we pay.
Ford covers the difference so you can skip the aftermarket headaches.
MORE INFO
CollisionLink is a free tool that lets you order OEM parts via your estimating software (like CCC, Mitchell, or Audatex). Some parts even come with up to 11% off dealer cost*, so it’s a way to get better quality at a better price.
It’s not exactly “price matching,” but it gets close—and it saves you time, too. No phone calls, no surprises, and you’ll know right away if a part is on backorder or non-returnable.
Bottom line: you're getting the right parts the first time, saving on labor, and keeping your customers happy. And since it’s free, why not give it a shot?
* Only parts on program qualify for special pricing.
HOW TO USE
Don't have an account?
We’ll help you get signed up — it’s not too scary
- Just Create an Account (you don't need the paid version)
more help - Make sure to add your go-to dealers for each make — estimates won’t show up unless you’ve got at least one dealer added for that brand.
more help - Download the Estimate Uploader
- Two options to link:
- Easiest way? Just call (888) 776-5792 and hit 1, 2, 1, 1— someone’ll walk you through it in no time(generally 5-10 mins).
- Or if you’re feelin’ adventurous, you can Follow the Steps to link your estimating software with CollisionLink yourself.
Once you're in, it’s smooth sailing.
- Export to EMS from CCC/Mitchell/Audatex/ect.
- Head to CLshop.com.
- Refresh + click the VIN you just sent.
- Click “Order,” “Accept OEM,” or “Quote” next to each part.Don’t click “Do Not Process” unless you’re cool with us not being able to sharpen the price — ‘cause once it’s marked DNP, we can’t even try to complete.
- Leave notes if you need to (like “please verify it's the chrome window moulding” or “deliver ASAP”)
- Smash that send button
We’ll get started on it right away — average response time is about 6 minutes.
You’ll get a quote or invoice depending on what you picked. If anything’s non-returnable, we’ll give you a heads-up.
And if it’s backordered or a special order, we’ll let you know the ETA right away --- no guessing. no surprises.
Ordering through OPS? Still up to 11% off dealer cost*.
Use OPSTrax
MORE INFO
- Discounts up to 11% off dealer cost on eligible parts*
- Real-time info on availability, backorders, and return policies
- Zero phone calls—just click and confirm
HOW TO USE
Need help? We got you.
- Register an Account
- Install the Widget
Link your estimating software to OPS by calling (888) 776-5792 (choose options 1, 2, 1, 2)or if you’re feelin’ brave, follow the steps HERE to do it yourself.
More Help
Want to stand out as a trusted collision repair shop?
Join the Ford Certified Collision Network (FCCN) and show your customers you’ve got the real deal.
- Becoming a Ford Certified Collision or Glass Installer helps drive business your way — especially through tools like FordPass and other customer referral programs.
- You’ll get access to Ford’s repair info, manuals, and support straight from the source.
- Hit your growth goals? You can earn up to 4% back on eligible collision part purchases.🚗 In a business where margins are razor-thin, that 4% can go a long way — real money back in your pocket.
- National MSOs: You’ll need to go directly through Ford. Reach out to us for more info.
- Got questions? We’ve got the answers -- just ask.
We’re here because we have to be.
We’re here because we have to be.
But hey — still up to 1% off dealer cost* on OEM parts— Ford helps cover it to keep the AM out.
* PartsTrader adds a 3.5% fee to all non–State Farm orders. If you order through them, that fee will just get added to your final total.
*Only parts on program qualify for special pricing.